For storefront owners and teams

Run the work. Keep the details connected.

Find the canonical guidance for business setup, owner and employee access, order operations, customer data, payments, payouts, and compliance.

A storefront team folding laundry and managing commercial washing machines

Explore Storefront help

Choose where to start.

A storefront owner completing business setup at a modern laundry counter
01

Business setup

Business verification, listings, service details, pricing inputs, and payout onboarding.

Open Business setup
A storefront manager coordinating secure team access with employees
02

Team access

Individual invitations, employee roles, account security, and owner responsibility.

Open Team access
A storefront team carefully sorting and folding separate laundry orders
03

Operations

Order care, customer instructions, machine status, incident reporting, and customer data.

Open Operations
A storefront owner reviewing payout records and business finances
04

Payments and compliance

Payout records, fees, taxes, permits, marketplace integrity, and legal requirements.

Open Payments and compliance

Business setup

Keep the storefront record accurate.

WDF may require business and representative verification before publishing a storefront or enabling orders and payouts.

A storefront owner completing business setup at a modern laundry counter

Business identity and listings

Keep the legal and public business names, registration and contact information, service areas, hours, turnaround times, pricing inputs, and payout details current.

Authority to manage the storefront

The person managing a storefront must be authorized to act for that business. Use individual authorized access rather than shared credentials.

Read Storefront terms

Team access

Give each person only the access they need.

Storefront owners are responsible for invitations, employee and operator access, role permissions, and activity performed through accounts under their control.

A storefront manager coordinating secure team access with employees

Add and remove access deliberately

Each person should use their own authorized access. Remove access promptly when a worker or operator no longer needs it, and report suspected compromise to WDF.

Owner responsibility

The storefront remains responsible for its workers and for complying with employment, contractor, wage, tax, workplace, and other applicable laws.

Operations

Protect every order and every customer.

Maintain suitable premises, equipment, staffing, and processes; follow customer instructions and represented service standards; and keep machine and order status accurate.

A storefront team carefully sorting and folding separate laundry orders

Customer property and incident reporting

Protect items in the storefront's custody and promptly report loss, damage, delays, contamination, or safety incidents through an authorized support channel.

Customer and order information

Access and use customer and order information only for authorized fulfillment, support, accounting, safety, and legal purposes.

Contact storefront support

Payments and compliance

Keep money, records, and marketplace activity honest.

Customer charges, platform fees, payout calculations, adjustments, refunds, reserves, and payout timing follow current product settings and applicable program materials.

A storefront owner reviewing payout records and business finances

Payout onboarding and records

Payment and payout services may require separate processor onboarding. The storefront is responsible for accurate payout details, taxes, books, permits, and legally required customer disclosures.

Marketplace integrity

Do not manipulate orders, reviews, pricing, promotions, availability, or performance data. Follow applicable consumer-protection, privacy, accessibility, labor, safety, and environmental requirements.